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Thread: My Umnitza Experience

  1. #1
    Join Date
    Oct 2004
    Location
    Grand Rapids, MI
    Posts
    534
    My Cars
    '99 Cosmos Black M3

    Thumbs down My Umnitza Experience

    Just FYI in case you were thinking of throwing some money at headlights:

    Participated in a group buy for DJ Autos with DDE and HID. Was quoted a price of $554. I was contacted and told the price was more ($600) since I wanted DDE Enhanced even though they quoted me $554 on the phone! I agree to the new price. My card was charged on April 7. Two weeks later I am wondering the status of my order. I email Umnitza and get the following reply "We will look into it immediately"
    5 days later no reply. I email back wondering where my lights are. I get a response saying "Yes sir, as I would as well." Not a good sign.

    So I decide to pick up the phone. They tell me that all order inquiries are being handled via email. Pathetic customer service.

    A couple days later I get a tracking number via email. Where was this 3 weeks ago? And today May 4, 2005 I receive a box in the mail. Nice, I finally receive my lights, right? ...
    Not quite... here's what was in the box....




    Yep, completely empty box. Well I don't know if that is the Umnitza company's idea of a joke, but maybe they will stop laughing when Visa comes knocking at their door to get my money back.

  2. #2
    Join Date
    Feb 2004
    Location
    Charlestown, MA
    Posts
    3,707
    My Cars
    2003 C4S, 2005 X5 4.8is
    Unfortunate. I bought my ZKW/DDEs from them a year ago and had great help. There have been more and more negative threads about them, so maybe I won't be ordering my V2 splitters from them. Hope it gets resolved in your favor soon.
    Quote Originally Posted by Ryan M3 View Post
    Crime is crime. So what if I have a badge, gun, taser, pepper spray, and a propensity for violating individual's rights?

  3. #3
    Join Date
    Sep 2004
    Location
    Nashville, TN
    Posts
    550
    My Cars
    1998 M3 Sedan (Sold)
    That's very odd I had a totally different experience with purchasing lights and an HID kit from Umnitza. I'm sure he'll fix this fast. But I'm real sorry about your situation. You would think they'd notice the box wasn't that heavy.

  4. #4
    Join Date
    Dec 2004
    Location
    AZ
    Posts
    390
    My Cars
    s50e30
    Wow, that sucks! My experience with Umnitza was pleasurable.

  5. #5
    Join Date
    Jun 2004
    Location
    Wanaque, NJ
    Posts
    575
    My Cars
    94 750iL, 01 323i, 97 M3
    Dude, I know to you this situation is not funny.. but the way you introduced that empty box was histerical, lmao.

    Anyway, I really would like to see what the company has to say in regards to an empty box.. it will certainly be interesting. I don't think I've ever heard of an empty box being shipped aside from the obvious scammers.
    My roundel is bigger than yours.
    ///M3 Cc #4
    My Arctic M3

  6. #6
    Join Date
    Jan 2005
    Location
    phoenix
    Posts
    616
    My Cars
    95 ls400 (RIP), 98 m3 (RIP), 67 datsun 2k, 85 gts
    omg! i'm wonder what your face looked like when u opened the box.

    sorry to hear that man. that sucks

  7. #7
    Join Date
    Jan 2005
    Location
    phoenix
    Posts
    616
    My Cars
    95 ls400 (RIP), 98 m3 (RIP), 67 datsun 2k, 85 gts
    Quote Originally Posted by Rav3Cultre
    Dude, I know to you this situation is not funny.. but the way you introduced that empty box was histerical, lmao.
    Ya i laughed too. sorry.... and wheres ur DJ head lights w/ dde?

  8. #8
    Join Date
    Jan 2004
    Location
    PQ & USA
    Posts
    9,400
    My Cars
    --97 SC'd ///M3--04 ///M3 VERT--07 ESCALADE--
    fedex/ups puts boxes on the scale in various points while a package is in transit, should be easy to get that info. empty boxes are no laughing matter.

    -zkw- -hella- -bosch- -depo- -prolumen- -kwd- -bbs- -predator chromium- -predator ice- -simota- -ecis-

    //-install guides-//-total lighting group buy-//-zkw group buy-// -exhaust group buy-//-ellipsoids+hid group buy-//-led tails group buy-//

  9. #9
    Join Date
    Oct 2004
    Location
    Atlanta
    Posts
    7,807
    My Cars
    '73 Bavaria
    Yea, what is the posted shipping weight on the UPS sticker? Certainly they would not pay more(more weight=higher cost to them) for shipping a deliberate empty box. Who knows though.

    /me shrugs
    “The bitterness of poor quality remains long after the sweetness of low price is forgotten” – Benjamin Franklin

  10. #10
    Join Date
    Jun 2004
    Location
    Wanaque, NJ
    Posts
    575
    My Cars
    94 750iL, 01 323i, 97 M3
    Quote Originally Posted by Jean-Claude
    Yea, what is the posted shipping weight on the UPS sticker? Certainly they would not pay more(more weight=higher cost to them) for shipping a deliberate empty box. Who knows though.

    /me shrugs
    Yes, you would think the very fact that they didn't have to take much money out of their wallet to ship the box, they'd realize a mistake was apparent. Not bashing, just stating the obvious.
    My roundel is bigger than yours.
    ///M3 Cc #4
    My Arctic M3

  11. #11
    Join Date
    Oct 2004
    Location
    Atlanta
    Posts
    7,807
    My Cars
    '73 Bavaria
    Yea, most likely a mistake. No company in their right mind would intentionally pull such a stunt on someone who could post(as you did) on bf.com and run other customers off. Despite the bad timing I bet they will make sure that you are taken care of.

    Then again, I don't know you and I have no way of knowing that your not the one pulling the stunt...

    Who knows.
    “The bitterness of poor quality remains long after the sweetness of low price is forgotten” – Benjamin Franklin

  12. #12
    Join Date
    Jan 2004
    Location
    PQ & USA
    Posts
    9,400
    My Cars
    --97 SC'd ///M3--04 ///M3 VERT--07 ESCALADE--
    .
    post the tracking number
    Quote Originally Posted by Jean-Claude
    Yea, most likely a mistake. No company in their right mind would intentionally pull such a stunt on someone who could post(as you did) on bf.com and run other customers off. Despite the bad timing I bet they will make sure that you are taken care of.

    Then again, I don't know you and I have no way of knowing that your not the one pulling the stunt...

    Who knows.

    -zkw- -hella- -bosch- -depo- -prolumen- -kwd- -bbs- -predator chromium- -predator ice- -simota- -ecis-

    //-install guides-//-total lighting group buy-//-zkw group buy-// -exhaust group buy-//-ellipsoids+hid group buy-//-led tails group buy-//

  13. #13
    Join Date
    Jun 2003
    Location
    Cape Cod, MA
    Posts
    2,517
    My Cars
    95 M3
    Maybe the fedex guy stole them

  14. #14
    Join Date
    Apr 2004
    Location
    florida
    Posts
    465
    My Cars
    98 318ti (RIP), 97 m3, 99 528i
    totally opposite of the experience i had with them however i think things have changed the last couple of months so...

  15. #15
    Join Date
    May 2004
    Location
    Florida Panhandle/ Ohio
    Posts
    7,317
    My Cars
    14 JGC/13 E88 128i

    Umnitza Experience

    My experience has be good overall. I bought some Xtec's over Christmas and it took a few weeks to get them due to issues with Fed-Ex. Since the delay was due to Fed-Ex and not Matt he still sent out another set 2 weeks after the order. Well guess what, they both showed with-in a day of each other, go figure. I ordered another set a few weeks ago and had then in 3-4 days. Other stuff I ordered arrived on time and in good shape.
    Sorry you experience was different.

  16. #16
    Join Date
    Oct 2004
    Location
    Grand Rapids, MI
    Posts
    534
    My Cars
    '99 Cosmos Black M3
    Tracking number is 9612808256063410031771

    It says shipping weight is 10 pounds. Guess I'll give them a call and see if they have any answers.

  17. #17
    Join Date
    Jan 2004
    Location
    PQ & USA
    Posts
    9,400
    My Cars
    --97 SC'd ///M3--04 ///M3 VERT--07 ESCALADE--
    so i think its safe to assume umnitza did not ship you an empty box.
    Quote Originally Posted by 99Blk&Tan
    Tracking number is 9612808256063410031771

    It says shipping weight is 10 pounds. Guess I'll give them a call and see if they have any answers.

    -zkw- -hella- -bosch- -depo- -prolumen- -kwd- -bbs- -predator chromium- -predator ice- -simota- -ecis-

    //-install guides-//-total lighting group buy-//-zkw group buy-// -exhaust group buy-//-ellipsoids+hid group buy-//-led tails group buy-//

  18. #18
    Join Date
    Oct 2004
    Location
    Grand Rapids, MI
    Posts
    534
    My Cars
    '99 Cosmos Black M3
    The box was sealed with Umnitza tape and did not look tampered with at all.

  19. #19
    Join Date
    Oct 2003
    Location
    Silber Springen
    Posts
    10,350
    My Cars
    HKS-2 M3 and 540iT
    Bwahahaha! That's outrageous.
    I've been dealing with UMNITZA for prolly 3 years. GREAT SERVICE!!!

    They'll take care of you and make things right . . . and then some. I promise you. Just be patient. Good company with great service . . .

    They do make mistakes, though - nothing but a bunch of humans working over there . . .
    Garrett

  20. #20
    Join Date
    Mar 2002
    Location
    Corona, CA
    Posts
    8,879
    My Cars
    99 M3
    thats a weird one. Matt will probably fix everything though, shoot him an email. I've never had any issues, spent some good money there

  21. #21
    Join Date
    Oct 2004
    Location
    Grand Rapids, MI
    Posts
    534
    My Cars
    '99 Cosmos Black M3
    I am done with the email tag. I email and get no answers. Bullshit replies.

  22. #22
    Join Date
    Apr 2003
    Location
    703
    Posts
    395
    My Cars
    1997 hooptie
    10lbs for some HIDs? that's crazy

    i just got my HIDs today ala Habbie's GB. there was a mixup and within 45 minutes he called me and we straightened everything up. good experience for me. i hope you get this resolved ASAP

  23. #23
    Join Date
    Aug 2004
    Location
    SF Bay Area, CA
    Posts
    8,765
    My Cars
    BART
    Oh wow, that really sucks. I'm not so much sure if the package would be 10 lbs. but the kit is pretty heavy.

  24. #24
    Join Date
    Jan 2005
    Location
    Duluth, GA
    Posts
    8,130
    My Cars
    red poopbox
    Quote Originally Posted by Mad Dog 20/20
    They do make mistakes, though
    oh i agree..... i just came home from indiana today (college) and i was expecting to put in my new headlamps, but to my dismay:



    definitely not as major as having NOTHING in your package, but still.....

    i'm also curious, do you guys (umnitza) always leave the blue wire at the top showing? i guess i'm used to seeing dde plus's on zkw's so i guess i should've expected the quality to be not-so top notch.....

    i'll give you guys a call tomorrow......

    Element Tuning - 2008/2009 NJMP Redline Time Attack/Formula X Champions [Street & Modified]
    RightFootDown

    FS: E36 OEM fogs | UUC Chromoly RLCA's

  25. #25
    Join Date
    Apr 2003
    Location
    703
    Posts
    395
    My Cars
    1997 hooptie
    you can swap those yourself, it's relatively simple.

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