I am having trouble releasing the convertible soft top. Drivers side latch is locked down, while the passenger side latch is loose and not locked all the way.

If you try to unlock manually with allen wrench, there is resistance, and spins the allen key back. The electric motor will still work, but will not unlock the top - I also dont want to strip any gears.

Any help on this? there is not a single clear forum of why the allan wrench is cranking back.