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Thread: Do not use German Audio Tech

  1. #1
    Join Date
    Jun 2012
    Location
    Woodstock, GA
    Posts
    566
    My Cars
    2001 BMW 540i6

    Do not use German Audio Tech

    These guys are a bunch of retards. Biggest problem you cannot get a hold of them to save your life. They have customer support email, a phone number, and a live chat feature on their website. None of these can be used to actually get a hold of anyone. I tried for 2 weeks. The only way to get anyone is to use the contact seller feature through their eBay store.

    Second, I sent my CD43 radio off to have the volume potentiometer repaired. The radio would get louder no matter which way you turned it unless you put a little pressure on it. I get the thing back and now the volume knob doesn’t work at all. It won’t raise or lower the volume nor will it turn the radio off. It has less functionality now than it did when I sent it off.

    So fed up with companies like this.
    Last edited by killian665; 04-26-2018 at 06:04 PM.

  2. #2
    Join Date
    May 2010
    Location
    Los Angeles
    Posts
    817
    My Cars
    94 Euro BMW 850CSi 892
    These guys used to be good a few years ago but I guess they've lost their glow. Maybe time to close the shop and do something else.
    Board Member of SoCalEights (Marketing, Web Development & Social Media), Vice President: BMWCCA/E31 Chapter, www.cartiologyfilms.com
    Current E31s:
    1997 BMW 840Ci Black on Beige. CSI 62, 107 and 16. Euro-CSi #892.
    Client Represented E31s (Cartiology Films)
    1994 BMW 850CSi #11 USA, 1994 BMW 850CSi #31 USA, 1994 BMW 850CSi #58 USA
    93-850Ci - manual 6 speed. 97-850Ci - M73 Steptronic. 94-CSi 125, 95-CSi 162 Daytona Violet, CSi 198 White on Red
    Past E31s:
    1991 BMW 850i. Calypso Red on Beige Nappa and 1995 BMW 840Ci. Bright Red on Beige Nappa
    1997 BMW 840Ci. Black On Black Nappa, but changed to Dakar Yellow on Black Nappa and 1994 BMW 850CSi #27. Red On light Silver.
    1991 BMW 850i. Automatic. Red On Black and 1996 BMW 850Ci. Automatic. Midnight Blue on Gray.
    1994 BMW 850CSi. Black On Blak #107, Black/Black 97-840. White/White CSi. Silver/Silver 97-840

  3. #3
    Join Date
    Jul 2007
    Location
    Cave Creek, AZ
    Posts
    1,117
    My Cars
    1993 850ci 2001 M5 / Z3M
    I have had nothing but good experiences with them, in person, and via online service.

    services included:

    Purchased DVD Navigation MK IV for e39 (in person)
    Repair volume knob on CD43 for e31(via eBay)
    MID display repair on 2 e31's (fellow e31 member in AZ brought both in for repair)

    Why not give them a little time to respond before dragging them thru the dirt?
    Regards,

    Brian
    Cave Creek, AZ

  4. #4
    Join Date
    Jun 2012
    Location
    Woodstock, GA
    Posts
    566
    My Cars
    2001 BMW 540i6
    I gave them weeks to respond before figuring out their whole website is useless and they don’t actually answer the number or email provided on their business card. Then finally sent my radio in for repair to have it come back working less than it had before I sent it away. I just don’t understand how they’re in business if it’s near impossible to get a hold of them.

    And what’s more irrititating is if you want to reply to their message through eBay, you have to start a whole new message. You can’t just reply to an existing message chain. I don’t know why anyone would do business with them.

  5. #5
    Join Date
    May 2010
    Location
    Los Angeles
    Posts
    817
    My Cars
    94 Euro BMW 850CSi 892
    When was the last time you did business with them doing the three jobs you wrote about?


    Quote Originally Posted by bdiefAZ View Post
    I have had nothing but good experiences with them, in person, and via online service.

    services included:

    Purchased DVD Navigation MK IV for e39 (in person)
    Repair volume knob on CD43 for e31(via eBay)
    MID display repair on 2 e31's (fellow e31 member in AZ brought both in for repair)

    Why not give them a little time to respond before dragging them thru the dirt?
    Board Member of SoCalEights (Marketing, Web Development & Social Media), Vice President: BMWCCA/E31 Chapter, www.cartiologyfilms.com
    Current E31s:
    1997 BMW 840Ci Black on Beige. CSI 62, 107 and 16. Euro-CSi #892.
    Client Represented E31s (Cartiology Films)
    1994 BMW 850CSi #11 USA, 1994 BMW 850CSi #31 USA, 1994 BMW 850CSi #58 USA
    93-850Ci - manual 6 speed. 97-850Ci - M73 Steptronic. 94-CSi 125, 95-CSi 162 Daytona Violet, CSi 198 White on Red
    Past E31s:
    1991 BMW 850i. Calypso Red on Beige Nappa and 1995 BMW 840Ci. Bright Red on Beige Nappa
    1997 BMW 840Ci. Black On Black Nappa, but changed to Dakar Yellow on Black Nappa and 1994 BMW 850CSi #27. Red On light Silver.
    1991 BMW 850i. Automatic. Red On Black and 1996 BMW 850Ci. Automatic. Midnight Blue on Gray.
    1994 BMW 850CSi. Black On Blak #107, Black/Black 97-840. White/White CSi. Silver/Silver 97-840

  6. #6
    Join Date
    Jul 2007
    Location
    Cave Creek, AZ
    Posts
    1,117
    My Cars
    1993 850ci 2001 M5 / Z3M
    The last service was the CD43 volume potentiometer, done in June 2017.
    Regards,

    Brian
    Cave Creek, AZ

  7. #7
    Join Date
    Jun 2012
    Location
    Woodstock, GA
    Posts
    566
    My Cars
    2001 BMW 540i6
    That’s what I had repaired, unsuccessfully

  8. #8
    Join Date
    Nov 2004
    Location
    U.S.A
    Posts
    101
    My Cars
    745Li
    Recently purchased a CD43 unit and MID repair from them. Fast transaction and they responded quickly.

  9. #9
    Join Date
    Dec 2006
    Location
    Sunny Cali,
    Posts
    8,730
    My Cars
    6.5 second 69 Camaro
    Great service for me 3 times.

  10. #10
    Join Date
    Jul 2014
    Location
    Westfield, IN
    Posts
    1,313
    My Cars
    '91 e31 M70
    Always had good experience with them.
    '07 e65|N62 - Alpina B7 - Black Sapphire|Black|Loaded|GONE
    '02 e46|M54 - Orient Blue|Beige|'Vert|GONE
    '00 e39|M52 - Anthrazit Metallic|Grey|GONE
    '01 e38|M73 - Anthrazit Metallic|Schwarz|Shadow-Line|GONE
    '91 e31|M70 - Schwarz|Schwarz|M70|FOR SALE

    '13 328i Auto - Black Sapphire|Coral Red|Sport Line|GONE
    '05 545i SMG - Jet Black|Black|Bamboo Anthracite|GONE
    '07 335i Auto - Montego Blue|Grey|GONE
    '05 545i SMG - (Euro Delivery 7/22/05)|Black Sapphire|Auburn|GONE
    '97 528i Auto - GONE

  11. #11
    Join Date
    Jun 2012
    Location
    Mundelein, IL
    Posts
    837
    My Cars
    840Ci/6 528iT Europa TCS
    I had my on board computer LEDs done by them. No sweat, and has been working fine for a few years now.

  12. #12
    Join Date
    Mar 2011
    Location
    Damascus, Maryland USA
    Posts
    1,548
    My Cars
    E31/E32 VWs Tesla
    Do I need to start repairing MIDs for folks too?

    I've got a small pile of climate control SWORDS (aka final stage unit) that need servicing-- need to find a way to make it a quicker job (drilling out the epoxy/rivets is a bit of a PITA)

    What other electronics in our cars systematically need my touch? (crash relays? concealing headlight relays? door cards? steering wheel modules?)

    '89 735i, '91 850i, '81 MB 380SLC (For Sale), Tesla Model 3, and VW Passat TDI -- Yes, I still repair General Modules, DM for info!

  13. #13
    Join Date
    Jun 2012
    Location
    Woodstock, GA
    Posts
    566
    My Cars
    2001 BMW 540i6
    High beam relays need resoldering, the GM capacitors burn up a lot, MID, radios.

  14. #14
    Join Date
    May 2006
    Location
    The Netherlands
    Posts
    16,710
    My Cars
    DE-spec E36 328i/M3 cab
    Do they still sell the Rover branded CD43's and pass them off as BMW version, with the hidious M logo stuck over the Rover logo?
    1998 BMW M3 3.2 Cabrio • Alpinweiß III on Schwarz • German spec • 1 of 12
    SMG • SRA • PDC • AUC • OBC • GSM • HK • UURS • IHKA • FGR • MFL

    IG:
    https://www.instagram.com/iflok/



  15. #15
    Join Date
    Jun 2012
    Location
    Woodstock, GA
    Posts
    566
    My Cars
    2001 BMW 540i6
    Yeah to my knowledge they do I see them on eBay

  16. #16
    Join Date
    May 2006
    Location
    The Netherlands
    Posts
    16,710
    My Cars
    DE-spec E36 328i/M3 cab
    I did this comparison years back. There is more to it than just a Rover logo or BMW text.

    1998 BMW M3 3.2 Cabrio • Alpinweiß III on Schwarz • German spec • 1 of 12
    SMG • SRA • PDC • AUC • OBC • GSM • HK • UURS • IHKA • FGR • MFL

    IG:
    https://www.instagram.com/iflok/



  17. #17
    Join Date
    Jan 2009
    Location
    Burlington, VT
    Posts
    185
    My Cars
    328xi, 325Cic, 850Ci
    I just sent them my MID for a button repair. They turned it around in 2 days.


    Cosmetic differences aside... does anyone know if there are any ELECTRONIC differences between the Rover badged CD-43 and the BMW Business CD badged CD-43. I bought a Rover unit (not knowing any better, years ago) and the sound in my setup is not as good as I hoped. [pro install, amp, upgraded speakers all around, etc.] I'm wondering if my Rover "CD43" is a weak link or the "fake out the CD-changer input to get aux-in" unit I also got (years ago, not knowing any better) may be part of it.
    07 328xi coupe Space Gray/Black, 6-speed, premium/sport/cold/leather - daily/winter driver
    02 325Cic Alpine Whte/Sand, 5-speed, premium/leather, removable hardtop - summer cruiser: 18" CSL reps, JL amp/sub/speakers, Reinhold remote top control
    93 850Ci Oxford Green/Parchment, auto
    71 Buick Riviera - 455 V8 land yacht!

  18. #18
    Join Date
    Dec 2010
    Location
    Newbury Park, CA
    Posts
    167
    My Cars
    1995 BMW 850CI
    I had three replacement MID's years ago when BMW would pay for part of the cost and all three failed within a year or so. I then sent one to German Audio Tech in 2012 and it has been perfect since. I do remember he was kind of quirky as I asked him if I could just drop it off and he was pretty adamant that I send it in. I was just thinking how nice the MID is yesterday as my daily driver is in the shop so have been driving the 850 quite a bit.
    EricinConejo

    1995 850CI, 1959 Chev Impala, 1965 Cessna 172, 1986 Mustang GT, 2002 Mustang GT, 2005 Dodge Durango Hemi, 2016 Land Rover Discovery Sport

  19. #19
    Join Date
    Mar 2006
    Location
    West Baldwin, Maine
    Posts
    259
    My Cars
    '10 328xi T, 11 535xi
    repaired my MID
    only positive things to report

  20. #20
    Join Date
    Jun 2009
    Location
    San Jose CA
    Posts
    676
    My Cars
    1991 850i S70 6 speed
    Had 3 MIDs repaired by them and one failed....no problems covered under warranty.

    Alex

  21. #21
    Join Date
    Nov 2008
    Location
    Seattle, WA
    Posts
    1,816
    My Cars
    M550iX, 540M-Sport, Scud
    "F" rating by the Better Business Bureau

    https://www.bbb.org/us/ca/long-beach...636/complaints
    2001 540 M-Sport (cdn), ST X (KW) coilovers, H&R 15mm spacers, Eibach anti roll bars (28mm/18mm), Beastpower rear antiroll bar brackets, M5 rear chassis reinforcements (traction rods), Strong Strut front upper strut bar, Dinan Stage 1 software, factory M-Audio subs, Bavsound speaker upgrade, Bluebus bluetooth integration, Stop Tech SS brake lines, ATE coated brake rotors, ATE ceramic brake pads.

  22. #22
    Join Date
    Dec 2006
    Location
    Sunny Cali,
    Posts
    8,730
    My Cars
    6.5 second 69 Camaro
    Nothing but satisfying results from my 3 repairs and fast turnaround times, Happy here!

    Sent from my SM-N960U using Tapatalk

  23. #23
    Join Date
    Jan 2016
    Location
    Ca
    Posts
    6,981
    My Cars
    2001 525it
    I repaired that problem In a customers car took the radio out and completely apart jb welded the white plastic volume support piece put it back together perfect

  24. #24
    Join Date
    Jan 2004
    Location
    NY
    Posts
    22,823
    My Cars
    skateboard
    Hrmmmm
    “If liberty means anything at all, it means the right to tell people what they do not want to hear.”
    ― George Orwell

  25. #25
    Join Date
    Oct 2009
    Location
    United States
    Posts
    356
    My Cars
    91 850 95dinan s/c m
    Word of advice, they used to be good back in the early days. Not so much anymore. I had one of the worst experiences with this company and don't wish this upon anyone. I too made the choice to go with them based on all the reviews and experiences that people stated in the past on the forum. If you are going to get your MID/OBC repaired, please go with BAVtech or someone else. Use every bit of caution with German Audio Tech in Southern California.

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