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Thread: Vorshlag customer support experience

  1. #1
    Join Date
    Mar 2018
    Location
    Arizona
    Posts
    367
    My Cars
    1998 328I

    Vorshlag customer support experience

    Hello everyone, I am posting here to find out if anyone has any contacts at Vorshlag so I can find out current status of a cancellation of an order and refund. Here is the breakdown, I have emailed various times and no luck yet. Here is the back story

    03/17 - Place order for Bilstein pss9's
    03/22 - Email them just to get an idea on when these would ship since they showed IN STOCK on their site
    03/26 - Email again to ask for update(I called this day too and left a voicemail)
    03/28 - Response from them stating that they are on national back order and not sure when they will be able to get them to me
    03/28 - I ask them to cancel my order since there was no ETA
    03/28 - They respond saying they will be cancelling and handing paperwork over to accounting
    04/04 - After not seeing anything I email them asking if they have submitted this
    04/06 - I call after not getting an email response and talk to someone who told me he wasn't in front of computer but will look into this immediately and call me back
    04/09 - Emailed again asking for update


    Is this type of experience normal for Vorshlag? I am a patient man but the no response is driving me crazy.... Getting close to a month now.

  2. #2
    Join Date
    Mar 2018
    Location
    Arizona
    Posts
    367
    My Cars
    1998 328I
    claim has been filed with my bank and investigation has started. What a terrible experience, shitty customer service.

  3. #3
    Join Date
    Mar 2018
    Location
    Arizona
    Posts
    367
    My Cars
    1998 328I
    what a scam of a company

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