I had a refurbished CIC-mid installed a month ago by an independent shop. Satellite radio is not operable. The manage subscription screen shows no ESN, just tells me to call Sirius. Sirius say the satellite tuner is not activated. Before I go calling the parts department about a bad radio can anyone tell me if the installer missed a step? Was he supposed to enter the S-ID from the side of the radio into a panel at any point when he registered the radio with the car?

Any help is appreciated.
Thanks