ECS Tuning front bumper

[Jetwrench]

I decided to start working cosmetics on my '98 M3 so on May 13th I purchased the replica M3 bumper from ECS Tuning.
$159.95 plus $41.65 for shipping. I have the receipt, my card was charged.
2 weeks later, at 7pm on a Friday night, I receive an email that says...
" Thank you for your order, unfortunately, due to the size of the package, we will need to ship it Freight at $165.00. Thank you for shopping with ECS Tuning!"
I could not type the email fast enough to cancel the order I was so furious.
Hummm, in an email to their supposed customer service, I had 2 questions.
1) ECS has never shipped one of these before....right?
2) ECS had no idea how big it was until I purchased it...right?
In the month or so that has passed since then, I haven't heard a peep from"customer service"
Granted, at the time, the $41.65 for shipping seemed a little low but they agreed to it, I have a receipt, I have a credit card statement.
$159.00 might be fair but for me it is the principal of it.
i will never again do business with ECS Tuning as long as I live.
Oh I forgot to mention that they just sent me a survey! Priceless!

[LockDots]

Have you tried speaking to someone over the phone besides emailing them? Sometimes it helps to actually speak to someone. Many people have purchased bumpers from them before and been more than happy with the pricing and service.

[TostitoBandito]

Yes, call them and talk to them. ECS has great customer service which I've experienced first hand, and should be able to sort that out for you. They shouldn't have charged you an extra $100+ without consent, and I'm sure they can fix that for you. ECS also reads these forums so will probably see this soon as well, so they may reach out to you.

[M52 POWER!]

I order stuff from them all the time and can confirm their customer service is pretty good.

[GG///M3]

I've had the same thing happen with them, and paid the extra money(e30 m3 parts last in the country at the time) then received the part in a standard box. I raised hell, and got refunded the crazy cost.

Ecs Rep bumper can be had for 129 shipped on eBay .

[TH3 Shifty]

thats way odd.. and off.. i ordered my bumper last year...$159, cost was $34 to ship.. total of 194$... im looking at my invoice right now on ECS website.. yeah its a big ass box but what the hell is that shit about being frieght? my came FedEx ground.. it doesnt need to go freight.. it doesnt weigh all that much.. very odd,

- - - Updated - - -

Order:

Description	Original Availability	Current Availability	Quantity	Each	Total
M3 Replica Bumper Kit - Non Integrated Lip ES#2817040 Update to a sportier look with an M3 bumper! bm51009aKT	Direct Ship	Shipped	1	$159.95	$159.95

Sub Total:					$159.95
Shipping - (FedEx - Ground):					$34.67
Total:					$194.62
PayPal:					$194.62
Thank you for shopping with ECS Tuning.

screen shot of my invoice from May 30th 2016

[Jetwrench]

Thanks for the info, so the $42.00 that they originally told me (and charged me) was accurate. And yes, I did call them a couple of times, finally got refunded.
Still have not heard a peep,from them, would have been nice if someone had at least called or emailed if nothing else than to say "we're sorry". oh well, they lost my business for good.

[MauiM3Mania]

Moved to Vendor Comments.

[ECSTuning]

Jetwrench sorry about the shipping confusion. If you'd like to shoot me a PM with the order number I can look into what on earth happened for you.

-James