My Drip Loops Are Better
It's all good.Originally Posted by ECSTuning
I appreciate you reaching out, James. I just finished up the rear end rebuild and started the front so it wont be "rolling" for a little while. My only real complaint was the way the rep handled it. Didn't seem like he cared much to do anything but recite policy. I know reps don't have the power to bend the rules (if need be) as much as the supervisors/managers do but he could have at least tried to do something about it. Even telling me he'd contact management when available and getting back to me with the same options as before (not many, but that's neither here nor there) would have been better than the brick wall he put up.
That being said, he wasn't rude or demeaning. I understand where's coming from though, and we've all had bad days so I'm not holding it against him or the company. You guys have always treated me exceptionally well and I will continue doing business with you.
Member
BMW E36 M3 Expert
I think ECS has had to take a firmer stand recently. The customer service issue has come up many times as of late. They need to sort it out and also stop advertising free shipping only to charge inflated shipping rates after the order is done.
Last edited by Braymond141; 04-25-2017 at 01:34 PM.
Member
^ Agreed. Nothing particularly wrong, but something isn't right when you don't even want to call CS because of their attitude.
Member
Also, I don't believe you want to run them full soft or full stiff. I've heard there can be issues with the mechanisms if cycled in these conditions.
My Drip Loops Are Better
I'm not. They say not to go full either way because if you do the internal adjuster doesn't disengage. I'm running a half a turn away. It actually takes about a 1/8 to 1/4 turn to disengage but I figure a 1/2 is a little safer.
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