Page 2 of 2 FirstFirst 12
Results 26 to 35 of 35

Thread: Experience with FCP Euro "Lifetime Warranty?

  1. #26
    Join Date
    Oct 2010
    Location
    West Plains, MO
    Posts
    920
    My Cars
    '97 540i Dinan, 98 740iL
    I've spent more than I care to think about at FCP Euro over the last few years on my E34, E38 and E39. Have only had a few part failures but they either exchanged or refunded promptly, with no problem. For a small part (like the coolant level switch) they didn't even make me return the old one. A+
    '98 740iL E38 164k
    '97 540i/6 E39 Dinan blower & stage 1 suspension 104k
    '93 525i E34 never-ending-project car 324k
    '81 745i E23 factory turbo, for sale

  2. #27
    Join Date
    Jan 2010
    Location
    Milford, CT
    Posts
    1,246
    My Cars
    BMW Everything
    Quote Originally Posted by hapollo View Post
    Gareth, thanks for replying to my post and explanation. I recall a time when FCP would sell Karlyn suspension parts and after 1 yr would fail and people would complain on the forums.

    While the parts were cheap, the cost of time/labor to remove and install these cheap parts often exceeded the part costs. Not sure if you still sell those brands. That's what prompted the question and wondered how often someone would replace those under warranty. I can understand that with OEM brands like Lemforder lasting 70k miles, most people would need to keep their car for 5+ years to get any sort of warranty replacement and most people get rid of their car by then and non-transferable, it didn't make a difference.

    In any case, sounds like a great deal for DIYers who keep their car for years. Can you clarify on shipping charges for warranty purposes? I guess we are only responsible for shipping charges on returning the part and all other shipping charges (on 1st purchase and replacement) are covered by FCP?
    Those days were before I came on board. We still sell some Karlyn parts depending on the chassis. But we monitor this closely to see how they perform. If there is a low warranty rate or it's in line with the other better known products that we sell we keep it active. If there is a quality issue we stop selling the product altogether or don't sell it from the beginning.

    In regards to warranty, the customer is responsible for covering the return shipping. However, exceptions have been made by our customer service department when the circumstance calls for it. When the part comes back we either issue you a refund or a credit (depends on the time frame since the initial purchase). You can either choose a different brand or go with the same brand but the guarantee still follows the original purchase.

    Quote Originally Posted by joekitch View Post
    actually hapollo, i wonder if you just ousted FCP's endgame.
    with their warranty system being so well known, buyers probably have a really high rate of returning defective parts instead of grumbling and just putting up with it.
    this could in turn give fcp a really robust "parts quality" metric. if some part is being returned a lot really quickly, they have definitive proof it's a bad part and can pull it from the store. pretty clever
    I wouldn't call it our "end game" per se. I will say that we look at returns and reviews to make decisions on the products we sell. The warranty and our product offering are a reflection of one another. We can offer the warranty because we are confident that what we are selling is of good quality. Our offering has been molded by our experience with products we have sold. It doesn't matter who the manufacturer of the part is or not, a poor part is a poor part regardless of what box it comes out of.

    An example of this is something I dealt with personally as of late. We were selling an aftermarket blower motor from Behr which was getting terrible reviews. The price point was very attractive for many customers but many complained about early failures and the blower motor being abnormally loud. At that time we were only selling a Genuine BMW replacement along with the Behr. The Valeo OE version was available at a slightly higher cost to us but we were able to keep the end cost to customers very close to where the aftermarket Behr had been listed at. In this situation we removed a dud and replace it with something that is of significantly higher quality and ultimately offers a much better value for our customers.

    But you did hit on a good point and I'm glad that you see what we're striving towards. The good news is the more high quality stuff we sell the better we can source it and the better pricing we can pass onto our customers. It's basically a win win for everyone.

    Quote Originally Posted by tinius View Post
    I bought a pair of E39 hood struts from FCPEuro back in June. They didn't fit (the knob on the end was too big - avoid the "Meistersatz" brand), but I didn't figure that out until I had scratched up one of them pretty good trying to get it installed. I sent both back and FCPEuro refunded the cost without hesitation.

    - - - Updated - - -



    LEMFÖRDER has an extensive description of their products and their efforts at quality control. They also have an online tech support. I'll bet if you tell them your story, you'll get some positive response.

    -stephen
    I have had to deal with a few issues pertaining to Meistersatz gas support springs. I haven't made a decision on how to deal with it as a whole yet. Some of these have been perfectly fine while others have been problematic. Regardless, we are looking into it to find a better solution.

    - - - Updated - - -

    Quote Originally Posted by hapollo View Post
    Gareth, thanks for replying to my post and explanation. I recall a time when FCP would sell Karlyn suspension parts and after 1 yr would fail and people would complain on the forums.

    While the parts were cheap, the cost of time/labor to remove and install these cheap parts often exceeded the part costs. Not sure if you still sell those brands. That's what prompted the question and wondered how often someone would replace those under warranty. I can understand that with OEM brands like Lemforder lasting 70k miles, most people would need to keep their car for 5+ years to get any sort of warranty replacement and most people get rid of their car by then and non-transferable, it didn't make a difference.

    In any case, sounds like a great deal for DIYers who keep their car for years. Can you clarify on shipping charges for warranty purposes? I guess we are only responsible for shipping charges on returning the part and all other shipping charges (on 1st purchase and replacement) are covered by FCP?
    Quote Originally Posted by joekitch View Post
    actually hapollo, i wonder if you just ousted FCP's endgame.
    with their warranty system being so well known, buyers probably have a really high rate of returning defective parts instead of grumbling and just putting up with it.
    this could in turn give fcp a really robust "parts quality" metric. if some part is being returned a lot really quickly, they have definitive proof it's a bad part and can pull it from the store. pretty clever
    Quote Originally Posted by tinius View Post
    I bought a pair of E39 hood struts from FCPEuro back in June. They didn't fit (the knob on the end was too big - avoid the "Meistersatz" brand), but I didn't figure that out until I had scratched up one of them pretty good trying to get it installed. I sent both back and FCPEuro refunded the cost without hesitation.

    - - - Updated - - -



    LEMFÖRDER has an extensive description of their products and their efforts at quality control. They also have an online tech support. I'll bet if you tell them your story, you'll get some positive response.

    -stephen
    Quote Originally Posted by DrCharles View Post
    I've spent more than I care to think about at FCP Euro over the last few years on my E34, E38 and E39. Have only had a few part failures but they either exchanged or refunded promptly, with no problem. For a small part (like the coolant level switch) they didn't even make me return the old one. A+
    Glad to hear you have been having a good experience and haven't had to return much. We prefer to see parts leave here and not come back because that usually means we have a customer in some sort of bind. However, when items do come back we like to make sure we are as efficient at getting returns processed as we are at getting orders shipped.


    Quality & Service, Guaranteed for Life
    FCP Euro - European Auto Parts Specialists
    sales@fcpeuro.com

  3. #28
    Join Date
    Jun 2008
    Location
    Atlanta, GA
    Posts
    4,023
    My Cars
    E53, E38, E34, E39T
    I have 4 BMW's currently, and at least 4 others before this set. I can buy parts in town for about 20% more than FCP charges. If I must get in-town parts, I get them as as last resort. I've been shopping FCP for about 8 years now. I've hand an incorrect part shipped once, and they refunded me the money. Had to warranty (2) E34 thrust arms, no worry. They do what I'd expect any reputable business to do, and they do it with consistency.

    I've read threads where other users have had issues, but I believe those issues were bourne of incorrect expectations. If I send an email to them, I get a response within the day(this matters alot to me).

    That said, until I see a major issue, they're good with me. Just ordered some Audi parts today for my buddy's hunk-a-junk.


    Some Places remain unknown because no one has ventured forth. Others remain so because no one has ever come back...............

  4. #29
    Join Date
    Jul 2013
    Location
    Ontario, Canada
    Posts
    3,555
    My Cars
    1998 528i; 2000 540i;
    Dear FCP:

    Although it is labour intensive, I really wish that you would update your parts database to list all the little bits (nuts bolts washers etc) that come with a part so that noobs like me don't order them and wind up paying through the nose for something that is never used, and would probably cost just as much to send back. Or, if we assume that the little bits do come with the product, and then they aren't here, we're left hanging if something shears or strips, or gets rounded or is already very rusted / damaged in any way.

    A case in point are various smaller suspension items, such as TRW stabilizer (sway bar) end links. They come with the nuts needed whereas other makes may not. If the listing doesn't state that they are there - I usually buy them to replace the old ones, for peace of mind etc. Now I'm winding up with a growing inventory of 'stuff I may never use' collecting dust.

    Thanks.

  5. #30
    Join Date
    Jun 2003
    Location
    Raleigh NC
    Posts
    3,951
    My Cars
    03 M3T, 03 M5T/SC, 01 M5
    Quote Originally Posted by gmak View Post
    Dear FCP:

    Although it is labour intensive, I really wish that you would update your parts database to list all the little bits (nuts bolts washers etc) that come with a part so that noobs like me don't order them and wind up paying through the nose for something that is never used, and would probably cost just as much to send back. Or, if we assume that the little bits do come with the product, and then they aren't here, we're left hanging if something shears or strips, or gets rounded or is already very rusted / damaged in any way.

    A case in point are various smaller suspension items, such as TRW stabilizer (sway bar) end links. They come with the nuts needed whereas other makes may not. If the listing doesn't state that they are there - I usually buy them to replace the old ones, for peace of mind etc. Now I'm winding up with a growing inventory of 'stuff I may never use' collecting dust.

    Thanks.
    This happens to me all the time, gmak. I have a ton of leftover hardware I paid for that turned out to be unnecessary.
    03 M3 Wagon, 03 M5 Wagon, 02 330Cic

  6. #31
    Join Date
    Jan 2010
    Location
    Milford, CT
    Posts
    1,246
    My Cars
    BMW Everything
    Quote Originally Posted by gmak View Post
    Dear FCP:

    Although it is labour intensive, I really wish that you would update your parts database to list all the little bits (nuts bolts washers etc) that come with a part so that noobs like me don't order them and wind up paying through the nose for something that is never used, and would probably cost just as much to send back. Or, if we assume that the little bits do come with the product, and then they aren't here, we're left hanging if something shears or strips, or gets rounded or is already very rusted / damaged in any way.

    A case in point are various smaller suspension items, such as TRW stabilizer (sway bar) end links. They come with the nuts needed whereas other makes may not. If the listing doesn't state that they are there - I usually buy them to replace the old ones, for peace of mind etc. Now I'm winding up with a growing inventory of 'stuff I may never use' collecting dust.

    Thanks.
    This is a good suggestion and I agree with you that it is important. For example, many Genuine BMW control arms and suspension parts do not come with hardware while the OEM and aftermarket versions include hardware. It is labor intensive but it is also 100% doable. I am also toying with the idea of including torque specs on common fasteners and in many of the kits as well.

    Quote Originally Posted by Redshift View Post
    This happens to me all the time, gmak. I have a ton of leftover hardware I paid for that turned out to be unnecessary.
    It happens to me too, and I do this for a living. I have a 12x12 box full of brand new BMW fasteners that I have accrued over the years. But going along with gmak's suggestion I would like to eventually include information about hardware that comes with the products we sell.


    Quality & Service, Guaranteed for Life
    FCP Euro - European Auto Parts Specialists
    sales@fcpeuro.com

  7. #32
    Join Date
    Jul 2013
    Location
    Ontario, Canada
    Posts
    3,555
    My Cars
    1998 528i; 2000 540i;
    You know, if we pooled all our resources from purchasing parts over the years we could probably put a number of chinese factories out of business. But they're probably going to do that to themselves in the upcoming global recession.

  8. #33
    Join Date
    Aug 2010
    Location
    Behind the Stick
    Posts
    56
    My Cars
    2003 Z4
    Quote Originally Posted by gmak View Post
    You know, if we pooled all our resources from purchasing parts over the years we could probably put a number of chinese factories out of business. But they're probably going to do that to themselves in the upcoming global recession.
    Actually the low-end factories will do better, economics 101 says people look for cheaper alternatives when times are tough. It's the high-quality, expensive brands that suffer. More 7-11 coffee, less Starbucks.
    Last edited by RauchenReifen; 09-15-2015 at 11:46 AM.

  9. #34
    Join Date
    Jul 2013
    Location
    Ontario, Canada
    Posts
    3,555
    My Cars
    1998 528i; 2000 540i;
    You're assuming low-end = low cost. Poor quality raises costs and hurts sales, no? Also, never underestimate the ability of capital investment to reduce those costs and improve quality at the same time.

    - - - Updated - - -

    You're assuming low-end = low cost. Poor quality raises costs and hurts sales, no? Also, never underestimate the ability of capital investment to reduce those costs and improve quality at the same time.

    Also, some segments are not price sensitive (BMW owners). I'l say that they will not desert Lemfoerder and rush out to embrace the low-price alternative due jour.

  10. #35
    Join Date
    Sep 2007
    Location
    Rockville MD
    Posts
    849
    My Cars
    01 540i/6 97 328i vert/
    Have used FCP for 10 years plus for E39, E 36 and E90 and they have warranted anything i have asked about - no matter what - shipping is fast, customer service response is fast, refunds or replacements are fast and accurate. plus 110% for FCP

    John
    2001 540i/6 - 144k

    1997 328 ic - 67k
    hardtop

    2008 328i 6spd 88k

    2008 328i 84k auto

    1998 328i sedan 5 speed - 190k RIP
    1995 325i sedan - Hellrot - 124k RIP

Page 2 of 2 FirstFirst 12

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •