In a desperate attempt to get answers, I reach out to you bimmer fans.

I just got my wife a 2014 X3 28i with iDrive and no nav.
On the steering wheel, there is a voice command button that does absolutely nothing.
I can pair my iPhone 5s and an iPhone 5 to make/receive calls, but the button still doesn't work.
My local service center doesn't have a clue. The salesperson says he will teach me how to do use when I take it back to the dealer.
The BMW US customer service line are clueless with the issue as well.
I have a 328i M-Package w/o iDrive and the button works fine.
Ive gone through all the setting w/o luck

On top of that, can't get the ConnectedDrive app to work.
Plugging both phones with the Apple lightning cable does nothing.
Using the supplied y-cable and both of the Apple 30-pin to lightning adapters, does a bit more, (at least runs the connection test 3/4 of the way but fails the same way)
At least with the y-cable and the adapters, I can stream music form iTunes, iTunes Radio and Pandora.
The technician says is an issue with iOS 7?!?!?

Any ideas?