View Full Version : How many complaints to get a recall?
ss109
03-27-2003, 05:36 PM
How many complaints for a specific item does it require before BMWNA issues a recall?
buttuh
03-27-2003, 05:37 PM
I am not even sure if there is a law on it. Usually BMWNA issue recalls as it sees fit.
DSK M3/4
03-27-2003, 07:09 PM
from http://www-odi.nhtsa.dot.gov/ivoq/:
General Information
Your complaint information will be entered into NHTSA's vehicle owner's complaint database and used with other complaints to determine if a safety-related defect trend exists.
* If a safety-related defect exists in a motor vehicle or item of motor vehicle equipment, the manufacturer must fix it at no cost to the owner. Your complaint is the first step in the process.
* Government engineers analyze the problem. If warranted, the manufacturer is asked to conduct a recall. If the manufacturer does not initiate a recall, the government can order the manufacturer to initiate a recall.
* We do not have to receive a specific number of complaints before we look into a problem. We gather all available information on a problem. Your complaint is important to us.
For a prompt response from NHTSA, send your information request, suggestions, or comments to odidata@nhtsa.dot.gov.
RanGer498
03-28-2003, 10:20 AM
good info DSK M3/4
:clap:
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