Cpo??

[02 330xi 10 128]

Hey guys so wanted some other people's opinions on an issue. So I recently bought a CPO 2009 128i and moved from Cleveland to South Florida. About 2 weeks ago I had my headlights cut out on me. The "Adaptive headlights!" Warning came across my instrument cluster and idrive. I took the car to braman BMW in west palm beach Florida and they originally told me not a problem it'll be your $50 deductible plus tax. I said not a problem and they took the car in. I waited around for a couple hours. I was talking to the parts manager and he told me that the mechanics were stumped because they've never had a 1 series with headlights issue and none that both went out.. Then a different service advisor said sorry your service advisor went on lunch and didn't let anyone know that your car was ready.. I told them I had to be somewhere. I said that's fine, so what's the verdict. He handed me a paper saying the car needed $4,200 worth of work and said nothing will be covered by CPO, sign here to approve. I said excuse me? He said that the covers were not on properly and resulted in water damage meaning it will not be covered. He then said I know owe $170 as it wasn't covered for the diagnostics. I said ok, paid and walked out frustrated. The next day I called my old service manager in ohio and asked for his input. He said that he had just CPO covered a $6,000 headlight repair on a 335i. He said if I were in ohio he would cover it and said call BMW NA. I did that, they basically told me it's up to the dealership and most likely depends on loyalty. I said alright and hung up once again frustrated. I then took the car to coggin BMW in fort pierce and explained everything. The service manager said no problem we'll take a look free of charge. I said wow thank you. They took off the bumper and assemblies and saw the covers on incorrectly ( Braman couldn't even put them back on correctly!!??). So I bought control modules and we put them in and they turned on. I said ok what's next. She said we have to program the car and it'll be $200 plus tax. I said ok. I picked up the car Monday with the service manager gone for some reason and some advisor handed me a bill for $659. I just paid and left wanting my car back. Meanwhile BMW Cleveland admitted to changing bulbs in march and said a mistake could've been made. They said have coggin call us and we'll work it out. Still no word. I've now emailed BMW NA twice. And now ordered $1,200 headlights from Germany. BMW Cleveland also said that they would have replaced under CPO. So now everyone is saying I just have to hope for BMW of Cleveland to man up and reimburse me. Any advice?

[325bob]

Hey guys so wanted some other people's opinions on an issue. So I recently bought a CPO 2009 128i and moved from Cleveland to South Florida. About 2 weeks ago I had my headlights cut out on me. The "Adaptive headlights!" Warning came across my instrument cluster and idrive. I took the car to braman BMW in west palm beach Florida and they originally told me not a problem it'll be your $50 deductible plus tax. I said not a problem and they took the car in. I waited around for a couple hours. I was talking to the parts manager and he told me that the mechanics were stumped because they've never had a 1 series with headlights issue and none that both went out.. Then a different service advisor said sorry your service advisor went on lunch and didn't let anyone know that your car was ready.. I told them I had to be somewhere. I said that's fine, so what's the verdict. He handed me a paper saying the car needed $4,200 worth of work and said nothing will be covered by CPO, sign here to approve. I said excuse me? He said that the covers were not on properly and resulted in water damage meaning it will not be covered. He then said I know owe $170 as it wasn't covered for the diagnostics. I said ok, paid and walked out frustrated. The next day I called my old service manager in ohio and asked for his input. He said that he had just CPO covered a $6,000 headlight repair on a 335i. He said if I were in ohio he would cover it and said call BMW NA. I did that, they basically told me it's up to the dealership and most likely depends on loyalty. I said alright and hung up once again frustrated. I then took the car to coggin BMW in fort pierce and explained everything. The service manager said no problem we'll take a look free of charge. I said wow thank you. They took off the bumper and assemblies and saw the covers on incorrectly ( Braman couldn't even put them back on correctly!!??). So I bought control modules and we put them in and they turned on. I said ok what's next. She said we have to program the car and it'll be $200 plus tax. I said ok. I picked up the car Monday with the service manager gone for some reason and some advisor handed me a bill for $659. I just paid and left wanting my car back. Meanwhile BMW Cleveland admitted to changing bulbs in march and said a mistake could've been made. They said have coggin call us and we'll work it out. Still no word. I've now emailed BMW NA twice. And now ordered $1,200 headlights from Germany. BMW Cleveland also said that they would have replaced under CPO. So now everyone is saying I just have to hope for BMW of Cleveland to man up and reimburse me. Any advice?

I can't deal with the premise of $6000 headlight repairs, mine were $9 at Autozone, I did them myself in the parking lot.

[02325]

adaptive headlights can't be bought at the local parts house. plus his car will have xenon lights not halogen.

IMO when it comes to this type of issue it is up the dealer.

I will say My dealer has covered a lot of crap for customers that should not have been covered due to neglect or someone has tampered with the item. I am sorry you are having this type of issue with your car. TOO bad you are not close enough to the selling dealer for them to make it right.

[alienbeewv]

I'm sorry to hear you have been getting the run around. My car was not CPO but I bought an extended through BMW to get me to 100k miles or a target date; whichever comes first. My adaptive headlights were covered for repair. I paid $50.00. The fault popped up and the motor that turns the headlight had went bad. The light froze in a straight on position. They fixed it. They washed my car. They sent me a survey and I gave them high marks. I agree with previous poster. It sounds like it really depends on the dealership in question.

[02 330xi 10 128]

Well then highly disappointed in the dealerships down here. Complete crooks, its a shame in Florida you need a 120k 6 series to get any kind of service.

[Weller22]

The light charge is insane. When I had to replace one it was $1200. I am surprised BMW NA isnt taking a stronger stance on it. I would continue to work them and your Ohio dealer to see what can be done.

[02 330xi 10 128]

So the service manager at Coggin BMW called this morning and said she received a call from BMW NA and is looking over the work order. Looks like I might be getting some money back or at least the $200 programming when I put the headlights installed done at no charge. Also said when I come in at that point that we'll have a conference call with BMW Cleveland. Hoping Coggin continues with this. ^ and I agree I think when an engine costs about $2,500 and a set of headlights cost $2,500 and you only cover 1 doesn't make any sense. Oh well.

[montaillou]

...they originally told me not a problem it'll be your $50 deductible plus tax.
He then said I know owe $170 as it wasn't covered for the diagnostics. I said ok, paid and walked out frustrated.


She said we have to program the car and it'll be $200 plus tax. I said ok. I picked up the car Monday with the service manager gone for some reason and some advisor handed me a bill for $659. I just paid and left wanting my car back.

After the first time when someone told you it was $50 and morphed into $170, by the second time you should've gotten something in writing or at least found out that they won't give you something in writing because of extra expenses.

Long ago, before I knew any better, I took my Subaru to the dealer to get a repair done, off warranty. I only asked them for an estimate, then called around and asked another shop for a ballpark. When I went back to the dealer they told me they had already done the repair and handed me a bill for almost double what the ballpark number was from the other mechanic. I suppose I could've just paid them and left (which is certainly what they were counting on), but I never gave them permission to do the repair so I told them to put everything back the way they found it and I'd go somewhere else. Now the dealer was looking at doubling the work they've just done and getting nothing out of it...we settled on a price that the other mechanic gave me, and I never went back to that dealer for work again.

TLDR?: Get it in writing and don't pay for work you didn't authorize.

[Critter7r]

The following is not covered under the Certified Pre-owned program
.
Body and Interior
• Air or water leaks
• Body and chassis (all, including gas pressurized springs/struts, latches, locks and windscreens)
• Body seals and gaskets
• Bulbs including Xenon and LEDs (instrumentation bulbs are covered)
• Carpeting
• Cupholders
• Damage due to rust, corrosion or contamination
• Door brakes and checks
• Floor and trunk mats
• Headlamp and headlamp assemblies (including electrical/electronic components)
• Headliner
• Lenses and lens assemblies (including electrical/electronic components)
• Mirrors and mirror assemblies (including electrical/electronic components)
• Mouldings and fasteners
• Paint
• Trim - interior and exterior (all, including the seatbelt extender arm and assembly, sunblinds
including the drive motors and sun visors)
• Wheels
• Wind or body noises


This was copied and pasted from BMW's current CPO manual. These coverages took effect March 2013.

Your buddy in Ohio wasn't getting this covered by CPO. He may have used Goodwill though.

[02 330xi 10 128]

After the first time when someone told you it was $50 and morphed into $170, by the second time you should've gotten something in writing or at least found out that they won't give you something in writing because of extra expenses. Long ago, before I knew any better, I took my Subaru to the dealer to get a repair done, off warranty. I only asked them for an estimate, then called around and asked another shop for a ballpark. When I went back to the dealer they told me they had already done the repair and handed me a bill for almost double what the ballpark number was from the other mechanic. I suppose I could've just paid them and left (which is certainly what they were counting on), but I never gave them permission to do the repair so I told them to put everything back the way they found it and I'd go somewhere else. Now the dealer was looking at doubling the work they've just done and getting nothing out of it...we settled on a price that the other mechanic gave me, and I never went back to that dealer for work again. TLDR?: Get it in writing and don't pay for work you didn't authorize.
Yes the general lesson I've learned. Just disappointed people don't keep their words. And you're right I shouldn't have paid. Now I'm hoping the service manager does stand to her word and adjust accordingly.

And wow so this march they decided not to keep covering this under CPO. What a disappointment when BMW knows how expensive this situation could potentially be.

[Dirkster]

I would have stopped at the $170 diagnostics. And THAT is why I don't deal with the dealer.

[325bob]

adaptive headlights can't be bought at the local parts house. plus his car will have xenon lights not halogen.

IMO when it comes to this type of issue it is up the dealer.

I will say My dealer has covered a lot of crap for customers that should not have been covered due to neglect or someone has tampered with the item. I am sorry you are having this type of issue with your car. TOO bad you are not close enough to the selling dealer for them to make it right.

I knew that, my point was $6000 for headlight repair is beyond insane, $600 is insane, $60 is exorbitant, $6 is reasonable to a car buyer who has bought dozens of good running cars with good working headlights for less than $1000, many were $26.50.(city auction)

[Critter7r]

Yes the general lesson I've learned. Just disappointed people don't keep their words. And you're right I shouldn't have paid. Now I'm hoping the service manager does stand to her word and adjust accordingly.

And wow so this march they decided not to keep covering this under CPO. What a disappointment when BMW knows how expensive this situation could potentially be.

I think that a big reason they decided to stop covering the headlights had to do with the fact that many of the problems crop up due to water intrusion problems (CPO doesn't cover water leaks) and dealers would just say that the headlight control module was "defective" instead of mentioning that it also had some water intrusion, which would make it "damaged" and not defective.

[02 330xi 10 128]

I think that a big reason they decided to stop covering the headlights had to do with the fact that many of the problems crop up due to water intrusion problems (CPO doesn't cover water leaks) and dealers would just say that the headlight control module was "defective" instead of mentioning that it also had some water intrusion, which would make it "damaged" and not defective.
I completely understand and in 99% of cases it's due to someone putting in aftermarket bulbs. However my car was only touched by certified BMW technicians and all parts were OEM. There was nothing I did to cause such a problem and buying a CPOed car that also had the maintenance program and was fully covered, you shouldn't be in this situation.

[BMWManiac]

I think there is a serious issue between dealers honoring CPO from other dealers.....I had a similar issue in 2009.

I bought my Z4M coupe from Perillo BMW in Chicago as a CPO. I drove it home to Louisville, KY (5 hours away) and on the way home, I had my headlight lamp warning light come on. Called the next day to have Sam Swope dealership in Louisville take a look at it....no problem. Service advisor took the car in and about an hour later, they told me it would cost $$$ dollars to fix and that they would not warranty the issue because, and I quote, "BMW has never seen this issue with Z4M." As a customer, I don't understand how someone could say that with a straight face. They also told me I should take the car back to Chicago to have it fixed under their CPO....also, Sam Swope BMW told me "we would have never CPO'd this car." I just couldn't believe the words I was hearing....so, got in touch with Perillo and they had no luck....someone explain to me why the customer has to work this out because two BMW dealerships couldn't work it out? So, I finally told Sam Swope I would call BMW NA and raise the issue....the service advisor came back and this issue was finally taken care of for no cost to me.....simply rediculous.

[ALEX 540i]

I completely understand and in 99% of cases it's due to someone putting in aftermarket bulbs. However my car was only touched by certified BMW technicians and all parts were OEM. There was nothing I did to cause such a problem and buying a CPOed car that also had the maintenance program and was fully covered, you shouldn't be in this situation.

And that's why Braman didn't want to cover the repair under CPO. The issue was a result of incorrect repair from the dealer where you bought the car and not a BMW defect.

[Critter7r]

I completely understand and in 99% of cases it's due to someone putting in aftermarket bulbs. However my car was only touched by certified BMW technicians and all parts were OEM. There was nothing I did to cause such a problem and buying a CPOed car that also had the maintenance program and was fully covered, you shouldn't be in this situation.


Which is why Goodwill exists. To cover that 1%.

[montaillou]

Which is why Goodwill exists. To cover that 1%.

That 1% is what separates the good dealers from the poor ones.

[02325]

goodwill comes for the money the dealer is allocated to spend. SO if you are not loyal to your dealer, why should they spend their money on you?

EVERY dealer is different. EACH is individually owned whether its a corporate chain or family owned.

[02 330xi 10 128]

I think there is a serious issue between dealers honoring CPO from other dealers.....I had a similar issue in 2009. I bought my Z4M coupe from Perillo BMW in Chicago as a CPO. I drove it home to Louisville, KY (5 hours away) and on the way home, I had my headlight lamp warning light come on. Called the next day to have Sam Swope dealership in Louisville take a look at it....no problem. Service advisor took the car in and about an hour later, they told me it would cost $$$ dollars to fix and that they would not warranty the issue because, and I quote, "BMW has never seen this issue with Z4M." As a customer, I don't understand how someone could say that with a straight face. They also told me I should take the car back to Chicago to have it fixed under their CPO....also, Sam Swope BMW told me "we would have never CPO'd this car." I just couldn't believe the words I was hearing....so, got in touch with Perillo and they had no luck....someone explain to me why the customer has to work this out because two BMW dealerships couldn't work it out? So, I finally told Sam Swope I would call BMW NA and raise the issue....the service advisor came back and this issue was finally taken care of for no cost to me.....simply rediculous.
That's part of the reason it's so frustrating, I'm getting 3 different answers and etc. Well I have all the parts on the way and yesterday coggin said they won't be charging me for programming and even though the 1 series calls for spark plugs at 105k they're going to do it for me under the maintenance program. And hopefully I can get some reimbursement from Cleveland as my total is up to $2,300 with dealership costs.

[02 330xi 10 128]

That 1% is what separates the good dealers from the poor ones.
Yup. I spend thousands and thousands between Cain BMW and BMW Cleveland and no issue to get it fixed. New dealership and no one wants to help. However I've now began to get somewhere with Coggin. The service manager admitted that I shouldn't have paid $659 as she said taking the bumper off was supposed to be free of charge. So I'm hoping with the free programming and their word to pressure BMW Cleveland for some reimbursement and they'll have a loyal customer for years.

[Critter7r]

goodwill comes for the money the dealer is allocated to spend. SO if you are not loyal to your dealer, why should they spend their money on you?

EVERY dealer is different. EACH is individually owned whether its a corporate chain or family owned.
You're right, every dealer is different. That's why it pays to find the good ones and stick with them.

Not to be a stickler, but technically, the dealers are not "allocated" any money to spend for Goodwill. They just ask their Area Manager for assistance and (at least at our dealer) he will usually agree to spend the money whenever the dealer asks. Within reason of course. He may only agree to buy the part, or only cover 50% of the repair or some such split, but there is not a finite amount of dollars per month or quarter or anything that the dealer is limited to spend.

[02325]

true ^ i was just saying it short and sweet. BUT if a dealer always ask for assistance then they will get cut off. my past BMW did that all the time.

[Critter7r]

true ^ i was just saying it short and sweet. BUT if a dealer always ask for assistance then they will get cut off. my past BMW did that all the time.

Yes, the dealer has to have some discretion when asking for Goodwill. But we spend a ton of Goodwill dollars. Probably 5-10 claims per week.

[02 330xi 10 128]

So yesterday sitting at a red light and the car caught on fire. Not sure what the right thing to do is here or if it might change BMWs stance on the issue. The fire was contained to inside the headlight assembly. But it was one turn on away from becoming much much worse.

[Critter7r]

BMW's stance on the removal of headlight and tail light assemblies and electrical components from CPO coverage was that when bulbs are replaced, the covers are frequently not installed correctly, leading to water intrusion and corrosion. That corrosion leads to failed components and water leaks are not covered by CPO, ergo, neither are headlight and tail light failures. How that applies to tai light bulbs that are replaced from inside the vehicle's trunk, I don't know, but that's the unofficial explanation we got.

[02 330xi 10 128]

BMW's stance on the removal of headlight and tail light assemblies and electrical components from CPO coverage was that when bulbs are replaced, the covers are frequently not installed correctly, leading to water intrusion and corrosion. That corrosion leads to failed components and water leaks are not covered by CPO, ergo, neither are headlight and tail light failures. How that applies to tai light bulbs that are replaced from inside the vehicle's trunk, I don't know, but that's the unofficial explanation we got.
Right and I completely understand that point. And if I had aftermarket halos and touched the car I would understand but no one has touched the car. 100% of the work done on the car has been done at the dealership.

[Critter7r]

I'm not saying that BMW thinks that all the problems are caused by owners that change their own bulbs or whatever. I think that BMW's point is that, regardless of the reason or the cause, water leaks and corrosion aren't covered by CPO, and since their analysis of those parts returned to them for reimbursement by a dealer under CPO have yielded a high percentage of corrosion issues (cause by a water leak that isn't covered) they've decided to remove the coverage from CPO. Not that you (or any other owner) necessarily did anything wrong, but that BMW can't count on their dealers to recognize a corrosion problem vs. an actual 'defect'.

[montaillou]

So yesterday sitting at a red light and the car caught on fire.

:eyecrazy

Where did the fire start and/or what was the cause, does it relate to your recent issues?

[02 330xi 10 128]

I'm not saying that BMW thinks that all the problems are caused by owners that change their own bulbs or whatever. I think that BMW's point is that, regardless of the reason or the cause, water leaks and corrosion aren't covered by CPO, and since their analysis of those parts returned to them for reimbursement by a dealer under CPO have yielded a high percentage of corrosion issues (cause by a water leak that isn't covered) they've decided to remove the coverage from CPO. Not that you (or any other owner) necessarily did anything wrong, but that BMW can't count on their dealers to recognize a corrosion problem vs. an actual 'defect'.
It's a certified car, I'm not sure if I'm crazy for thinking this but if there is a problem regardless of corrosion or defect BMW should cover it. Especially a loyal customer that has been responsible for many people purchasing BMWs and has owned many himself.. And they were doing that until this march. BMW is going in the wrong direction and all of these new dealerships seem to not care about anything other than profit. It's my first major (over $15k) purchase with BMW and I'm highly disappointed.

[02 330xi 10 128]

:eyecrazy Where did the fire start and/or what was the cause, does it relate to your recent issues?
The dealership when they charged me over $600 to take a look at it didn't take off the AHL module to see that there was a significant amount of corrosion. That corrosion started a fire and the fire melted the connectors and all the way through one wire and almost another so if it were + and - I would've watched the car burn down, it would've grown too rapidly. I'll upload pictures in a few. And now BMW NA has gone quiet today. Ready to sell it for an IS 250 or F or maybe go Infiniti.. Just sick of this.