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View Full Version : Help with BMW NA Contact


sfoster13
11-20-2003, 12:41 PM
I've got some serious issues to work out with BMW NA. Does anyone know a good contact there? I'm on my second car in 4 months. The first, a new 03 325i died 12 miles after I left the dealer. Explanation was ignition coil. They dealer lied and told me there was a recall, but there never was any recall. I gave them the car back and bought an 03 325xi. About three weeks ago it started pulling hard to the right (diving is more accurate). I've had it in 4 times in for the same problem and they can't fix it. They say they've checked everything, alignment, suspension, tires, etc. At this point they're saying there is no problem because everything checks out to spec, but it still drives dead right. Basically, they gave me the big FU. Before I take action under the NY state lemon law, I thought I'd give corporate a chance to make me whole. The dealer could care less. I'm hoping someone here knows who I should contact.

Thanks, for the help.
rwindleyme02
11-20-2003, 12:42 PM
Go to BMWUSA.com and go to owners circle. You can e-mail them there and they WILL write you back.
BMW NA
11-21-2003, 08:36 AM
I’m with BMW of North America, LLC. I’m so sorry to read about this problem you are experiencing. We are here to work with your and your BMW center. If you would like our assistance, please phone us at (800) 831-1117, and mention Reference #1-9999999 so that we can help you more efficiently. If you prefer, you can also email us through the Owners’ Circle at www.bmwusa.com.
BMW NA
11-21-2003, 08:53 AM
I’m with BMW of North America, LLC. I’m so sorry to read about this problem you are experiencing. We are here to work with your and your BMW center. If you would like our assistance, please phone us at (800) 831-1117, and mention Reference #1-121347140 so that we can help you more efficiently. If you prefer, you can also email us through the Owners’ Circle at www.bmwusa.com.
rwindleyme02
11-21-2003, 10:09 AM
Is this a joke or is there really a BMWNA Customer Rep trolling the boards? If so, that's a really smart move by BMW!
Cruzmisl
11-21-2003, 11:43 AM
He posted that sticker thing about anti-theft, so I imagine he's legit.
sfoster13
11-22-2003, 01:23 PM
The message/contact info is legit. Now we'll see how legit the customer service is. Interesting that BMW NA is cruising the boards. Maybe they're trying to avoid the problem Mercedes is dealing with, cars that don't work and pissed off customers.